Customer Account | Don't have an account?  Create One | Forgot Password?  Click here to contact us
Your cart is empty!
Terms & Conditions of Use

1. Disclaimer
The products listed and sold on this site are for legal uses only. The user maintains the responsibility to comply with all the laws of his or her local, state, federal government and all other ruling authorities. DO NOT ask us any questions about growing illegal plants with our products, as we cannot and will not answer them.

2. Content
The author reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided. Liability claims regarding damage caused by the use of any information provided, including any kind of information which is incomplete or incorrect,will therefore be rejected. All offers are not-binding and without obligation. Parts of the pages or the complete publication including all offers and information might be extended, changed or partly or completely deleted by the author without separate announcement.

3. Referrals & Links
The author is not responsible for any contents linked or referred to from his pages - unless he has full knowledge of illegal contents and would be able to prevent the visitors of his site from viewing those pages. If any damage occurs by the use of information presented there, only the author of the respective pages might be liable, not the one who has linked to these pages. Furthermore the author is not liable for any postings or messages published by users of discussion boards, guestbooks or mailinglists provided on his page.

4. Copyright
The author intended not to use any copyrighted material for the publication or, if not possible, to indicatethe copyright of the respective object. The copyright for any material created by the author is reserved. Any duplication or use of objects such as diagrams, sounds or texts in other electronic or printed publications is not permitted without the author's agreement.

5. Privacy Policy
Please click here to see our Privacy Policy

6. Flat Rate $4.99 Shipping
Our special $4.99 flat shipping rate is applied on a "per order" basis, i.e. you will not be charged any more than $4.99 for shipping and handling for your order regardless of how many items you included in the order!

The vast majority of the continental United States will qualify for the special $4.99 S&H flat rate. Shipping costs to some areas in Washington and California, as well as some very remote rural areas in other states, may not be feasible for us to ship for only $4.99.

Heavy items like soil, worm castings as well as heavy bulk items like large bags of hydroton and other growing mediums may not qualify for the special reduced shipping rate when ordered as single order items.

If buying heavy items it would be wise to include other items to your order as this will increase the chance of eligibility for the special $4.99 S&H rate; this is largely possible because, among some of the shipping discounts we receive from Fedex, multiple box shipments is one of them. While adding items will almost certainly help lower you overall S&H rate, it does not guarantee that we will be able to ship your order for $4.99.

Should the cost of shipping your order vastly exceed 10% of the total order value, you will be contacted by one of our sales representatives who will offer you a subsidized shipping and handling quote. You will be also given a chance to cancel your order for a full refund should you not want to accept the subsidized S&H quote. Please note that these exceptions apply to less than 5% of the country. The vast majority of orders will qualify. We have recently negotiated new terms with Fedex and the United States Postal Service which allows us to provide this reduced shipping rate.

7. Customer Returns for Refund
Customer returns are based on a good faith effort on the part of the customer returning goods in an unused and restockable condition. Returns must be received within 30 days in order to qualify for a refund. Shipping and handling fees are non-refundable. Damaged and used items will not be refunded. Light bulbs must be returned in unused condition within 14 days to qualify for a refund. Return shipping fees are the customer's responsibility and should be fully insured to cover any breakages during return shipping.

8. Warranty Services and Repairs
SH Hydroponics, Inc. will happily broker your manufacturer warranty on your behalf. Shipping and handling fees for item's requiring warranty service within 30 days of receipt will be fully covered by SH Hydroponics, Inc. Shipping and handling for items requiring warranty service beyond the afore mentioned 30 day period will be the customer's responsibility.

In some cases the manufacturer allows end-users to obtain warranty service by calling them directly. In the majority of instances where this is possible the manufacturer will send you a return tag and pay to have the unit shipped back to them.

Please note, regardless of who is paying for the S&H costs, the responsibility of properly packaging the product being shipped is the customer's responsibility. For example, magnetic ballasts require extra packaging material because they are prone to shipping damage due to the heavy weight of the coil and bulbs which are light weight but are extremely fragile so they also require more protective packaging material.

Products being returned for service need to be packaged in an appropriate manner so as to prevent any damage from normal transit through the couriers network. Items requiring warranty service that arrive damaged due to improper packaging cannot be serviced and the warranty will be voided. FedEx will also deny any damage claim that was not packaged appropriately.

Please be sure to follow the operational requirements, specific to each product with warranty coverage, to maintain an active warranty. Devices that are used improperly, modified or taken apart (for whatever reason) will void the warranty immediately. Please contact us or the manufacturer before attempting any type of invasive repair.

9. Damaged or Missing Items in Shipment
Upon receiving your package it is the customerís responsibility to check to make sure every item purchased is accounted for. In addition, one should check for any damaged or broken items. Light bulbs should be tested as a visual inspection may not always reveal defects. Damaged or missing items must be reported within two business days in order for us to send you replacement products.

10. Electrical and Electronic Equipment
Items like meters, ballasts, lighting systems, etc. are all covered by a manufacturerís warranty. Before reporting a device broken or defective it is the customerís responsibility to verify, beyond any reasonable doubt, that the equipment in question is, in fact, defective. Equipment returned that is found to be in working order will be shipped back to the customer at the customerís expense.

11. Special Order Items
These are products that are not readily stocked or shipped by our warehouse. These are shipped from a third party, and as such, are subject to a different return policy. We DO NOT accept returns on these items other than replacing damaged or defective items. Since these are not products we stock or test; our knowledge on them will be limited. Please do not order these products if you are unsure of what you are ordering.

12. Reporting Fraudulent Charges
We pre-authorize all of our credit card charges and will only ship to an address that is registered with the credit card being used. If you report a fraud charge that has a shipping address matching the one on record with your credit card institution we will refund the transaction, less the transaction fees (15%). That includes; the merchant fees to process the initial charge, the merchant fees to process the refund and the administrative fees involved.

13. Affiliate Referral Sites
If you have a content web site (for example; a grower's forum, a relevant blog or web site) you may qualify for Stealth Hydro's affiliate program. Simply click on the Affiliates link at the bottom of the website and fill out the online sign up form.

This program does require some knowledge of web site design and basic HTML structure. As such, the program is "self maintained" by Stealth Hydro's web based affiliate interface. Via this interface affiliates can monitor hits, sales, commissions and also get access to the numerous authorized Stealth Hydro banners. Please note that Stealth Hydro does not offer technical support to affiliates.

Furthermore, sales need to originate directly from our provided banners. Affiliates may not embed the affiliate link to any other entity or word(s) without direct authorization from Stealth Hydro. We feel that it is imperative that a potential customer arrives at our website fully informed of how they arrived. By that we mean that we do not want to attract customers under any false pretence or by overly zealous endorsements for the sole purpose of accumulating commissions.

14. Legal Validity Of This Disclaimer
This disclaimer is to be regarded as part of the internet publication which you were referred from. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.

Shipping Info
All Orders Ship for $4.99!*

Our retail store is located in Milan Michigan. Click here for driving directions and hours of operation.


© Copyright 2005, All Rights Reserved.  Privacy Policy | Terms